Pick A Help Topic
Welcome to easyequipment.com help pages. We aim to offer a comprehensive guide to using the website plus information about
our company and our policies. If you are unable to find the information you need please email us at sales@easyequipment.com.
easyequipment is the UK's largest supplier of catering equipment.
- Our website, easyequipment.com offers 24 hour access to thousands of products available for next day delivery.
- We have over 20 years experience in the industry and despatch thousands of orders every week to catering professionals throughout the UK.
- We offer 98% stock availability and immediate despatch.
Easyequipment
PO BOX 110
Stalybridge
SK15 2WU
Tel: 0871 250 0043
Email: sales@easyequipment.com
Fax: 0871 250 0042
Export orders are handled by a specialised division of easyequipment.
- If you live outside of the United Kingdom you can still order from easyequipment.
- For customers outside of the UK and Eire, to request a copy of our catalogue please email your address to us at export@easyequipment.com or fax to the number shown below.
- Export orders are individually prepared showing discounts and freight separately. Please fax +44 (0) 161 304 0042 or email export@easyequipment.com with full details of your order, listing the quantity of each item, the catalogue code reference number, colour and size required if applicable. You will receive a quote by return.
- Minimum export order GBP £100.00 before freight.
- We are experts in the handling of international orders and export easyequipment quality equipment to over 90 countries worldwide. Your order can be shipped by air, sea, road or courier, dependant on weight and volume.
Upgrading or re-fitting a commercial kitchen can be an expensive task. Why not spread the cost by leasing? Call our hotline on 0871 250 0043 for full details.
- Obtain items at the right price - avoid inflation and receive a fantastic tax benefit by leasing items over a period of 3 years.
- A minimum amount of £1000 is required per lease.
- Leasing is flexible - choose to either purchase or return the item after the leasing period has expired.
- Call us today and you could soon be enjoying a new kitchen for a lot less than you would imagine.
- For full details on how to apply for leasing simply call our special hotline number 0871 250 0043.
Telephone
Sales line: 0871 250 0043
Open Monday to Friday 8.30am to 6pm.
Customer services: 0871 250 0043
Call this number if you have a problem with delivery, invoices or products. Open Monday to Friday 8.30am to 6pm.
Technical advice and spares: 0871 250 0043
Pre-sales helpline for advice on any product on this site and any information relating to spare parts.
Managed accounts: 0871 250 0043
If you have a high annual spend or you're part of an institution or group of hotels, restaurants or pubs, phone for details on our reduced fixed price list.
Quotations and proformas: 0871 250 0043
Call this number if you need a proforma invoice for any value or a quotation for over £1,500.
Kitchen design and install: 0871 250 0043
We now offer a complete design, quotation and installation service for commercial kitchens large or small, UK wide.
Email: sales@easyequipment.com
24 Hour Fax: 0871 250 0042
Fax us your order any time you like, 24 hours a day, 7 days a week.
Standard UK Delivery Service
- Next day delivery (UK Mainland) on web orders is free (note this is a web only offer - all other channels require a minimum order value of £70 ex. VAT) and is usually made the next day if you order before 11am.
- Next day delivery only applies to mainland UK orders and excludes remote and offshore areas.
- Next day delivery excludes weekends - please select a premium service if you require a Saturday delivery.
- Orders placed after 11am Friday and over the weekend will be processed Monday for delivery Tuesday.
- Standard UK delivery charge excludes Northern Ireland, Highlands, Isle Of Man and Isle Of Wight. For these areas please check the remote and offshore delivery table below.
Offshore And Remote Deliveries
- For remote areas, off-shore and Northern Ireland please allow 3-7 days for delivery.
- Postage rates for these areas vary.
- A supplementary delivery cost for heavy equipment may apply.
- We cannot offer delivery services for remote, offshore and Northern Ireland.
Non-stocked Items
Non-stocked items are marked with the following icons:
- These items are despatched directly from the supplier - contact our call centre 0871 250 0043 if you need to confirm lead times. Please note we cannot guarantee delivery times for these products.
Heavy Equipment
- Delivery of machines, refrigeration and all flat-pack items will be made to the entrance to the building. It does not include negotiating lifts or stairs.
- Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. We cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customers resposibility.
- Delivery does not include unpacking or positioning or assembling items.
How to return goods
- Please ensure you follow our returns procedure – in the first instance call our returns line on the local rate number 0871 250 0043 to obtain your return authorisation number and details on how to return your product.
Warranty Repairs
- If any easyequipment product proves defective within a year of purchase then we will repair it at no cost to you.
- Our warranty does not apply to wear or tear, or if a product has been damaged or misused.
- It does not apply to a small number of machines marked ‘No Commercial Warranty' which must be returned direct to the manufacturer in the event of a breakdown.
- Please call our customer service line on the local rate number 0871 250 0043 to arrange a repair.
Credit and Debit Cards
We accept Visa debit and credit cards, Mastercard and Switch Maestro. Regretfully we cannot accept Electron, Solo or American Express cards via this website.
VAT
Prices on the site automatically display excluding VAT. However, if you prefer to view prices including VAT then you can do so by clicking the 'Inc / Ex VAT' button displayed on the basket panel at the top right of the screen.
PO Box 110, Stalybridge, SK15 2WU.
UK.
© EasyEquipment Ltd.